Garage Partner Privacy Policy

1. Introduction

This Privacy Policy applies to the GoVia Garage partner application and platform, operated by MASTERMINDNEO TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, bearing Corporate Identity Number (CIN) U62011PN2026PTC255681, having its registered office at CHAPADGAON, TAL. SHEVGAON, DIST. AHMEDNAGAR, Chapadgaon, Shevgaon, Ahmednagar – 414503, Maharashtra, India.

This Privacy Policy explains how MASTERMINDNEO TECHNOLOGIES PRIVATE LIMITED ("MastermindNeo", "Company", "we", "our", or "us") collects, uses, stores, processes, and discloses information when a garage or workshop partner ("Partner", "you") accesses or uses GoVia Garage.

GoVia Garage runs on the same underlying platform and infrastructure as the main GoVia app, operated by the same company.

2. Information We Collect

Business & Owner Information

• Garage / workshop business name and address
• Owner or authorized representative name, mobile number, and email
• GSTIN, where provided
• Branch locations, where multiple branches are registered

Staff & Mechanic Information

• Name and role of staff or mechanics added to the Partner account
• Contact details, where provided

Verification Information

• Business and identity verification status
• Documents submitted for verification

Job & Service Information

• Job records, inspection checklists, and findings
• Quotes and line-item pricing
• Photos or evidence of vehicle condition captured during a job
• Service and job history

Customer Information Accessed During Jobs

Name, contact details, and vehicle details of customers, made available only as needed to perform an assigned job. Partners must handle this information as described in Section 10 of the Garage Partner Terms & Conditions.

Location Information

• Registered branch address
• Live location where used to coordinate or route a job

Payment Information

Records of GoVia's own platform or subscription fees, paid to or by GoVia through third-party payment gateways. GoVia does not collect bank account details for payouts - the amount a customer pays for the service itself is settled directly with the Partner and is never processed or held by GoVia.

Device Information

• Device identifiers
• App version
• Crash reports
• Log data

3. How We Use Information

• Operate and provide the GoVia Garage platform.
• Verify Partner identity, business, and eligibility.
• Route and manage jobs between customers and Partners.
• Process GoVia's own platform/subscription fee payments and generate GST-compliant invoices for those fees.
• Detect fraud, abuse, and security threats.
• Provide partner support.
• Comply with legal and tax obligations.
• Improve platform performance and features.

4. Information Sharing

With Customers

Limited business information - such as garage/branch name, rating, and job status - is shared with customers to facilitate a booking.

With Service Providers

• Payment processors
• Cloud hosting providers
• Analytics providers
• Communication service providers
• Mapping and navigation providers

For Legal Reasons

Information may be disclosed where required by applicable law, legal process, court order, government authority, or regulatory requirement - including tax authorities, in connection with invoices generated through the Platform.

5. Data Retention

Information is retained for as long as reasonably necessary to:

• Provide the Platform.
• Maintain job, payment, and invoicing records.
• Resolve disputes.
• Prevent fraud and abuse.
• Enforce the Garage Partner Terms & Conditions.
• Meet legal, tax, and regulatory obligations.

6. Data Security

We implement reasonable technical, organizational, and administrative measures to protect Partner information.

However, no method of transmission, storage, or electronic processing is completely secure, and GoVia cannot guarantee absolute security.

In the event of a personal data breach that affects your personal information, GoVia will notify the Data Protection Board of India and affected Partners as required under applicable law, including the Digital Personal Data Protection Act, 2023, and will take reasonable steps to investigate, contain, and mitigate the impact of such a breach.

7. Partner Rights

Subject to applicable laws, Partners may request:

• Access to personal information.
• Correction of inaccurate information.
• Deletion of certain information.
• Withdrawal of certain permissions where applicable.

Requests may be submitted to our Grievance Officer (see Section 10 — Contact).

8. Third-Party Services

GoVia Garage may integrate with third-party services including:

• Payment gateways
• Mapping providers
• Cloud infrastructure providers
• Error and crash monitoring providers
• Communication platforms

Such services operate independently and may have their own privacy policies. GoVia is not responsible for the privacy practices of third-party services.

Cookies and Tracking on the GoVia Website

The GoVia website does not use tracking cookies, advertising cookies, or any third-party analytics or tracking scripts. We use your browser's local storage only for functional purposes, such as remembering your light/dark display preference - this information stays on your device and is never transmitted to our servers or shared with any third party.

9. International Data Processing

Most Partner information is stored and processed on servers located in India (Mumbai), including our database, application servers, file storage for photos and verification documents, and email delivery systems.

Certain limited categories of information are also processed by third-party service providers located outside India, strictly for the purposes described in this Policy:

• Push notifications — Google Firebase (Google LLC, United States): used to deliver app notifications to your device.
• WhatsApp messaging — Meta Platforms, Inc. (United States): used to send job, verification, and support messages where enabled.
• Crash and error monitoring — Sentry (United States): used to diagnose app crashes and errors. This may include device and session information, and, for a sample of sessions, a technical replay of on-screen app interactions, to help us identify and fix issues.
• Maps and route calculation — Google LLC (United States): used to calculate distances and display maps for job routing.

Payment processing (Razorpay, Cashfree) and SMS/OTP delivery (MSG91) are handled by India-based providers.

By using GoVia Garage, you consent to this processing, carried out under contractual and technical safeguards consistent with applicable data protection laws, including the Digital Personal Data Protection Act, 2023.

10. Contact

For privacy-related inquiries: goviaapp@gmail.com

Grievance Officer

Dipak B
Email: appgovia@gmail.com

We will acknowledge and address your request within a reasonable time, in accordance with applicable law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Continued use of GoVia Garage following publication of updates constitutes acceptance of the revised Privacy Policy.

Company Contact

MASTERMINDNEO TECHNOLOGIES PRIVATE LIMITED

CIN: U62011PN2026PTC255681

Registered Office:
CHAPADGAON, TAL. SHEVGAON,
DIST. AHMEDNAGAR,
Chapadgaon, Shevgaon,
Ahmednagar – 414503, Maharashtra, India

Email:
mastermindneotechnologies@gmail.com
goviaapp@gmail.com