Delete Your Account
This page explains how to delete your GoVia Garage partner or staff account, and what happens to your data when you do.
How to request deletion
- Email appgovia@gmail.com from the email address on your account (or include it in your message if you don't have one on file).
- Include your registered mobile number and whether you're a Business Owner or Staff Member account, and the garage/business name.
- We'll verify the request and confirm by email once your account has been deleted. This is typically completed within 7 business days.
What gets deleted
- Your account profile - business/owner or staff details, login credentials
- Branch information associated with your account
- Device push-notification tokens
- Any documents submitted for verification
What we keep, and why
Some records are kept even after account deletion, where we're legally required to or where it's necessary to resolve an open issue:
- Job and service records (inspection findings, quotes, evidence, completed work) - retained to resolve any open dispute or correction request tied to a job, and as part of each vehicle's service history for the customers you served.
- Payment and invoice records - retained as required under Indian tax law (GST invoicing and record-keeping obligations), typically for several years.
- Information we're required to retain to comply with applicable law, prevent fraud, or enforce our Terms & Conditions.
See our Privacy Policy for full detail on how we handle your information.