Privacy Policy
1. Introduction
Welcome to GoVia, operated by MastermindNeo Technologies Private Limited. GoVia is a shared mobility and parcel pooling platform that connects riders, travelers, and parcel senders for smarter, affordable, and trusted transportation solutions.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our services, or contact us.
2. Information We Collect
We may collect the following information:
- Name and contact details (email, phone number)
- Support inquiries and communication history
- Website usage analytics and browsing behavior
- IP address, browser type, device details, operating system
- Cookies and similar tracking technologies
- Referral source and interaction data
3. Information Collected Through the Mobile App
If you use the GoVia mobile application, additional information may be collected including:
- Name, phone number, and account credentials
- Phone OTP verification details
- Trip booking and travel activity
- Real-time location during active rides
- Parcel booking information
- Payment transaction metadata
- Ratings, reviews, and feedback
- Safety verification events (such as OTP confirmations)
4. How We Use Your Information
- To provide and improve GoVia services
- To process bookings and trip coordination
- To facilitate parcel delivery services
- To process payments through trusted providers
- To enhance safety, trust, and fraud prevention
- To respond to support requests and inquiries
- To improve website performance and user experience
- To comply with legal and regulatory obligations
- To send service-related updates and notifications
5. Location Data
Location access is used within the GoVia mobile application for:
- Trip matching
- Navigation assistance
- Real-time ride tracking
- Safety monitoring
- Support resolution
- Parcel route coordination
Our website itself generally does not collect precise real-time location unless explicitly permitted by the user.
6. Cookies & Analytics
Our website may use cookies, analytics tools, and similar technologies to:
- Understand visitor behavior
- Improve website performance
- Enhance user experience
- Measure traffic and engagement
- Maintain security and detect abuse
7. Payments
Payments are processed via secure third-party payment service providers. GoVia does not store raw card or banking credentials on its own servers unless explicitly stated.
8. Information Sharing
We may share information with:
- Travelers and riders for trip coordination
- Parcel participants where necessary
- Payment gateway providers
- Cloud hosting and technical service providers
- Analytics providers
- Customer support service providers
- Legal authorities when required by law
9. Data Security
We implement commercially reasonable technical, organizational, and security measures to protect personal data from unauthorized access, misuse, alteration, disclosure, or loss.
10. Data Retention
Personal information is retained only as long as necessary for:
- Service delivery
- Safety and fraud prevention
- Customer support
- Financial compliance
- Legal obligations
- Dispute resolution
11. Your Rights
You may have rights to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of eligible data
- Opt out of non-essential communications
- Request clarification regarding data handling
12. Third-Party Links
Our website may contain links to third-party services, app stores, payment providers, or external websites. Their privacy practices are governed by their own policies.
13. Policy Updates
We may update this Privacy Policy from time to time. Continued use of our website or services after updates constitutes acceptance of the revised policy.
14. Contact Us
MastermindNeo Technologies Private Limited
Email: appgovia@gmail.com
Phone: 8275653140